فبراير 2013 ~ صائد الوظائف

SharePoint Operations Support Engineer

Vodafone - Egypt

Job Description

To operate and provide a second line support service to Applications hosted in VIS hosting center to meet the expected availability and performance.

Technical Operation

Manage the platform backend servers.

Ensure to meet the systems availability for all the backend systems excluding planned outage.

Follow-up on the daily health checks and fix problems once they appear on a server.

Insure to solve assigned Trouble Tickets (TTS) for the supported systems withinSLA.

Clear notification for any production problems - IR report

Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.

Keep up to date with the new product versions and new releases.

Transfer the knowledge to the first line of support.

Transfer the knowledge to the new comers in the second line support team.

Ensure to use the pre production environment for testing activities before launching a new service.

Ensure to maintain the preproduction environment similar to the production platform.

Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.

Manage installing and upgrading software. This includes the deployment of new shipments

KPI’s

Number of Trouble tickets closed verses Number of Trouble tickets assigned.

Number of Trouble tickets closed successfully verses Number of Trouble tickets closed.

Number of trouble tickets closed according to theSLA.

Ensure to meet the systems availability for all the backend systems excluding planned outage.

Projects Support

Managing all the projects related to operation of the platform

Customers’ management

Contribute in developing the service level agreement

Meet with customers at management and professional level on weekly bases; track complaints, requirements and report.

Crisis Management & Escalations

Managing any crisis related to the system

Escalate to vendor and management when needed

Follow the crisis management process

Communication

Notify & escalate status to the Share Point 2nd line support Sr. supervisor

Communicate with cross functional groups and committees as required to handle cross projects or issues

Desired Skills & Experience

Education:

BSC in Engineering or Computer Science

Work Experience:

Minimum 4 years IT working experience

Education:

BSC in Engineering or Computer Science

Work Experience:

Minimum 4 years IT working experience

PC Knowledge:

Professional Level

Technical skills:

MCITP: Microsoft Office SharePoint Server 2010 certificate is mandatory

MCITP:EnterpriseAdministrator for Windows Server 2008 certificate is mandatory

MCITP: Database Administrator 2008 certificate or MCITP: Database Administrator for Microsoft SQL Server 2005 is preferred

Knowledge of SharePoint components/architecture is mandatory: Deployment, Workflow Mgmt, Usage of admin interface, content and permission mgmt, SharePoint usage knowledge from end user perspective, restore on site collection level

Experience with Microsoft SQL Server 2005 or 2008 is mandatory

Experience with Microsoft Cluster is mandatory

Web App architecture is mandatory

General applications operational skills (troubleshooting, scripting) is mandatory

CCNA certification is preferred

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